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A to Z Home Appliance Repair Service FAQ

Q: Do you charge for a service call?
A: Yes.

Q: If you need to order a part, do I need to pay for another service call?
A: No, otherwise we might as well drive around in an empty truck.

Q: What do you think about “high-end” appliances?
A: Many homeowners equate what are called high-end appliances with high-quality appliances,
but that is not necessarily the case anymore.

Q. What types of appliances does A to Z service?
A. We service all types of major home appliances including but not limited to, freezers, cooktops,
washers, dryers, dishwashers, disposals, refrigerators, ovens and ranges.

Q. Do you buy or sell New or Used Appliances?
A. NO. We are a repair company only. However, if you need suggestions, we are always happy to help.

Q. How will I know when you will arrive?
A. Your time is important to us. All appointments are scheduled within a two or three hour window
for your convenience. Our friendly office staff will always give you a courtesy call to let you know
the technician is on his way, approximately 15- 30 minutes before arrival. We can also email
timeframes if you give us an email.

Q. How do you charge?
A. Our service call includes a diagnosis fee and a complete written estimate of the work required for
your appliance. Your total bill is broken into three parts: 1) the diagnostic fee 2) any labor charges
3) any parts charges. We base all of our prices off the Major Appliance Service National Price Guide.
By using this guide, we ensure that our customers are getting the best possible repair price for
their dollar.

Q. How do I know if my appliance is worth repairing?
A. We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair.
We have been in business for over 50 years and it is in our best interest to provide you the information
needed for you to make the best decision.

Q. Why is it important for me to be home and answer the phone during my
scheduled appointment time?

A. With the exception of apartments, we cannot send our technicians out to a home without a
person being there during the appointment window. If you are unable to keep your appointment,
we ask that you call as soon as possible to cancel or reschedule.

Q. Can I be post billed for the repair or put on account for service?
A. We only set up billing accounts, or NON-C.O.D accounts, with customers with specific history
with our company and whose credit application has been approved by our accounting department.
Some exceptions do apply, so please contact our office and any one of our friendly office staff will
be able to help you with further information.

Q. Will my appliance be fixed the same day?
A. All of our technicians have trucks stocked with 95% of the current, fast - moving parts.
We do this to be able to fix your appliance the same day. Although we stock as many parts as
we can on our trucks, occasionally we do have to order parts from our distributors, which
sometimes can take one to five business days.

Q. Will I be charged again if the technician has to return due to non-stocked parts?
A. Absolutely not!

 

When you invite an A to Z repair technician into your home, our expertly trained technician
will deliver a unique service experience tailored to your situation. From an intensive washing machine
repair to a refrigerator needing an adjustment, our technicians will treat you and your home with respect.
In fact, due to our superior level of customer service, many of our customers look to A to Z Appliance
Service as their preferred home appliance repair service provider. We enjoy our work and it shows!

At A to Z Appliance Service we service all major household appliances including:

  • Refrigerators / Freezers
  • Washing Machines
  • Dryers (gas and electric)
  • Ovens / Ranges / Stoves (gas and electric)
  • Dishwashers
  • Microwave Ovens
  • Vent Hoods
  • Trash Compactors
  • Garbage Disposals
  • Ice Machines / Ice Makers

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Home Appliance Repair Service
in the Dayton, Ohio Area Including:

| Beavercreek | Bellbrook | Bradford | Brookville |
| Centerville | Clark County | Clayton | Dayton View |
| Englewood | Enon | Fairborn | Greene County |
| Hara Arena | Huber Heights | Kettering | Lebanon |
| Mason | Mcpherson Town | Medway | Miami County |
| Miami Valley | Miamisburg | Montgomery County |
| New Carlisle | Oregon | South Park | Spring Valley | Springfield | Tipp City | Trotwood | Troy | Vandalia |
| Washington Twp | Webster Station | West Carrollton |
| Wright-Patterson AFB | Xenia | Yellow Springs |

 

TIPS:

Clothes Dryers

  • Do not rely on sensor cycles! Use only time
    dry – it will alert you when drying times
    increase to clean the vent system.
  • When placing a new dryer in your house,
    or relocating your existing dryer, pay
    attention to vent length and more importantly
    number of 90 degree elbows. Follow manufacturer specifications in your manual
    for these two important measurements.
  • Dryers can catch fire! It pays to hire a
    reputable service company like us to clean
    them periodically
  • Another concern with every dryer is that the
    appliance motor draws in lint, and this
    build-up can suffocate the motor, causing
    premature motor failure.

Dishwashers

  • We suggest very hot water, about 10°
    hotter than most manuals recommend.
  • Use powder soaps with the least amount
    of additives.
  • Use a good brand of rinse agent.
  • Pre-rinse! Most food cutters in dishwashers
    are useless because the covers quickly
    get plugged. The result is a poor
    dishwashing job.
  • In some homes, it’s advisable to run hot
    water at the sink before starting the
    dishwasher.